" She brought normality to my life and confidence to help me move forward "

" The first contact was like a lifeline "


Norwich Branch


A Year at Cruse Norwich April 2009– March 2010
How we help
Children & Young People
User comments
Things to read
Monday Group
Support Norwich Cruse
How can I help
Home











National Cruse Website
National Cruse Website

• The telephone helpline received 528 enquiries about how we might be able to help
a bereaved adult or child.

• 159 bereaved adults and children were referred on for one to one support from one of our bereavement counsellors. Others received advice, information and literature or were re-directed to a more appropriate source of help. Some joined our Monday Group which offers mutual support/coffee in an understanding environment. (Average attendance at this group is 25).

• Of the 159 above, 61% came at the suggestion of a health service professional (usually their GP – but other sources were hospitals and mental health staff).

• We have 64 ‘open cases’ at present and 39 on our waiting list and 3 ‘on hold’.

183 clients completed counselling during the last year.

1010 sessions were given by Cruse counsellors (to clients whose cases were closed) during the year. 69 clients had between 6 and 25 sessions. In total 1371 sessions were given.

• The carers/parents of children requiring our services are usually contacted by one of our children’s team within 2 days.

• We see people at our counselling room in Norwich and do home visits throughout a large area of Norfolk. (The Gt Yarmouth & North Suffolk branch of Cruse see people in those areas).

• Depending on the circumstances most clients wait about 4-6 weeks to see a counsellor. If there are very difficult circumstances we do our best to respond immediately.

• Our volunteers gave 5,006 hours of their time.

• We have had 69 volunteers actively working for Cruse. 53 are counsellors (including 3 specially trained to work with children. Others help with the Telephone Helpline; Monday Group; administration in the office or on the Management Committee.

• Cruse has provided Outreach work assisting other organisations who have to deal with bereaved people and to schools.

 
A Year At Norwich Cruse
Guidance For Health Professionals
Helping Someone You Know Who Is Bereaved
Contact Us And Useful Links
Cruse Norwich are very grateful for the support
given by Leathes Prior and Norfolk Community Foundation
Norfolk Community Foundation
Leathes Prior