• 159 bereaved adults and children were referred on for one to one support from one of our bereavement counsellors. Others received advice, information and literature or were re-directed to a more appropriate source of help. Some joined our Monday Group which offers mutual support/coffee in an understanding environment. (Average attendance at this group is 25).

• Of the 159 above, 61% came at the suggestion of a health service professional (usually their GP – but other sources were hospitals and mental health staff).

• We have 64 ‘open cases’ at present and 39 on our waiting list and 3 ‘on hold’.

• 183 clients completed counselling during the last year.

• 1010 sessions were given by Cruse counsellors (to clients whose cases were closed) during the year. 69 clients had between 6 and 25 sessions. In total 1371 sessions were given.

• The carers/parents of children requiring our services are usually contacted by one of our children’s team within 2 days.

• We see people at our counselling room in Norwich and do home visits throughout a large area of Norfolk. (The Gt Yarmouth & North Suffolk branch of Cruse see people in those areas).

• Depending on the circumstances most clients wait about 4-6 weeks to see a counsellor. If there are very difficult circumstances we do our best to respond immediately.

• Our volunteers gave 5,006 hours of their time.

• We have had 69 volunteers actively working for Cruse. 53 are counsellors (including 3 specially trained to work with children. Others help with the Telephone Helpline; Monday Group; administration in the office or on the Management Committee.